Refund policy
At BrushNest, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, and order issues.
1. 30-Day Return Period
Eligible products may be returned within 30 days of delivery.
To request a return, contact us at support@BrushNest.shop within 30 days after receiving your order.
2. Free Returns
BrushNest provides free returns for eligible products within the 30-day return period.
Please contact our customer support team before returning an item. We will provide the applicable return instructions and, where required, return authorization information.
Do not send a return to our business address unless our customer support team specifically instructs you to do so.
3. Return Eligibility
To qualify for a standard return, products should generally be:
- In their original condition
- Complete with included components
- Returned with original packaging where reasonably possible
- Free from damage caused by misuse, modification, or improper handling
Because some products are personal beauty accessories, products that have been extensively used, intentionally damaged, or altered may not qualify for a discretionary return unless required by applicable consumer law.
Nothing in this policy limits rights available to customers under applicable consumer protection legislation.
4. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or materially different from what you ordered, contact us promptly at support@BrushNest.shop.
Please provide:
- Your order number
- A description of the issue
- Photographs showing the product and problem, where appropriate
- Photographs of damaged packaging when relevant
After reviewing the claim, we may provide an appropriate remedy, which may include a replacement or refund.
5. Refunds
Once an approved return is received and reviewed, we will notify you regarding the status of your refund.
Approved refunds are normally issued to the original payment method.
Although we process approved refunds promptly, financial institutions and payment providers may require additional time before the funds appear in your account.
6. Exchanges
If you would like a different eligible product or variant, contact our customer support team. Exchange availability depends on current inventory and the circumstances of the request.
7. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellations or modifications after an order has entered processing or shipment.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
8. Missing or Lost Orders
If your tracking information indicates an unusual delay or you believe your shipment has been lost, contact us.
We will review available tracking information and, where appropriate, work with the applicable carrier or fulfillment partner to determine a suitable resolution.
9. Refund Timing
After we approve a refund, processing times may vary depending on your bank, credit card company, or payment provider.
Please contact us if you have received confirmation of a refund but have not received the funds after a reasonable processing period.
10. Contact
For return and refund assistance:
BrushNest
201 Av. Viger O
Montréal, QC H2Z 1X7
Canada
Email: support@BrushNest.shop
Phone: (855) 446-2886
Website: BrushNest.shop