Shipping policy

BrushNest is committed to making ordering simple and transparent. This Shipping Policy explains our processing, shipping, tracking, and delivery practices.

1. Free Worldwide Shipping

We provide free worldwide shipping on all orders, with no minimum purchase requirement.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 business days

This is an estimate rather than a guaranteed delivery date. Weekends and applicable public holidays may not count as business days.

3. Order Processing

Orders may require processing before shipment. Once an order has been prepared and dispatched, tracking information may be provided when available.

Processing and tracking updates can vary depending on the fulfillment location, carrier, destination, and order volume.

4. International Shipping

We ship to eligible destinations worldwide.

Certain destinations may be unavailable because of carrier limitations, local restrictions, or circumstances outside our control.

5. Tracking

When tracking is available, customers will generally receive tracking information after shipment.

Carrier tracking systems may require additional time to display the first update after a shipping label is created or a package is dispatched.

6. Delivery Delays

Although most orders are expected within the stated delivery window, delays may occur because of circumstances such as:

  • Customs procedures
  • Carrier disruptions
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Unusually high order volumes
  • Events beyond our reasonable control

Please contact us if your order is significantly delayed.

7. Shipping Addresses

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error after ordering, contact us immediately. We will attempt to assist, but we cannot guarantee that an address can be changed after fulfillment has begun.

8. Customs, Duties & Taxes

International shipments may be subject to customs procedures, duties, taxes, or other charges imposed by the destination country.

Where such charges apply and are not collected at checkout, responsibility will be determined according to applicable laws and the rules of the destination jurisdiction.

9. Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

Receiving one package does not necessarily mean that the remaining items have been omitted.

10. Lost Packages

If you believe your package has been lost, please contact us with your order information.

We will review available tracking details and work toward an appropriate resolution based on the circumstances.

11. Damaged Deliveries

If a product arrives damaged, contact us promptly and provide photographs of the item and packaging when possible.

Eligible damaged items will be handled in accordance with our Return & Refund Policy and applicable consumer law.

12. Contact Us

For shipping assistance:

BrushNest
201 Av. Viger O
Montréal, QC H2Z 1X7
Canada

Email: support@BrushNest.shop
Phone: (855) 446-2886
Website: BrushNest.shop